I had a terrible experience last night and just had to write about it, so forgive me this one ranty post.
It has been about a month since a Dairy Queen opened recently in our area. This is after going probably a decade with the closest one being about an hours drive away. Naturally, the place has been swamped and in high demand so I avoided the opening. After it having been open about a month my wife and I decided to give it a try last night. So we took a little detour on the way home from picking up our daughter from grandmas house and drove a little out of the way to the new establishment. On getting their we found a long line but weren’t really surprised, the same thing happened when the Del Taco opened a couple months back. After about a twenty minute wait we ordered our food. We asked for something we saw on the online menu but couldn’t find on the board they had and they were very polite and helpful in finding out if they could make it(a Flamethrower Chicken wrap). We order a couple blizzards to compliment our meals since they were more the purpose of our visit than anything.
Up to the window we go and we pay for our food and receive our blizzards then were asked if we could pull out and around, there was to be a slight delay on our meal. I agreed and pulled into position and waited. Again, it was all polite and reasonable. So far it was how I expected, a little crazy with all the people but seeming worth the wait. We waited probably 10 minutes and my wife decided to try her blizzard while she waited. The Geogia Mud Fudge Blizzard she ordered turned out to be a Reese’s Blizzard instead. Annoying, but eh, it happens and we couldn’t really give it back having tried it already. A little after this a server comes out and gives us our food. She hurriedly hands us a bag and a box and then goes to leave. My sharp eyed wife realizes that her combo is lacking fries and calls the lady back. We tell her about the fries and also decide to say that we got the wrong blizzard. She seemed very upset by us calling her back, telling us something like ‘hold on’. We see her go not back into the restaurant but up to their drive through window and talk for a couple minutes. Naturally we assume shes just grabbing the blizzard and fries direct from them rather than go back in and out real quick.
However when she is done talking she instead goes back inside with no food. About 5 minutes pass while my wife and I are trying to figure out if someone is coming out or if we need to go inside to get it. Finally we see some people coming out but no servers. An older man in a brown leather jacket and no uniform comes up to our car with a bag and a blizzard. He asks us if we are waiting for a blizzard and fries. We tell him yes and then go to grab our food, and this is where it gets bizarre.
He says(in front of my 1 and a half year old daughter sitting in her car seat) that the server that brought our food said we called her a ‘bit–‘. Shocked I don’t even think to correct him on swearing in front of my daughter and we tell him that is not the case. He introduces himself as ‘David’, saying he is the owner of the restaurant. He then says he is ‘Giving us this one, but if he ever hears of this again he will “ban” us from his restaurant’. He says this again saying if we call one of his employees a ‘bit–‘, swearing in front of my child a second time. I introduce myself and my wife then, still shocked by this and explaining exactly what happened to him. He cuts me off and says in the same breath that the girl that served us is a new employee, but than she had never lied to him. Again he repeatedly talks over me and then admits they got the order wrong so they are giving us two orders of fries instead of one. With the correct blizzard and fries passed over he warns us a final time what will happen and then asks my name again before leaving us dumbfounded sitting in our vehicle.
By the time it was all said and done we had half melted blizzards, cold food, and a sour taste in our mouths. He doesn’t have to worry about trying to ban us from his restaurant though, we’re never going back with that kind of service. I’m not sure how this entire scenario made sense to him. I understand its probably crazy and they’ve dealt with people annoyed about a wait. But, in what world does someone wait all that time and then swear at the person they want food from? The server claimed my wife cussed at her and my wife has worked multiple fast food jobs, she knows what you have to put up with in that line of work. Shes also not going to swear in front of our daughter.
It’s a really bizarre situation and just unpleasant. I understand that the customer is no longer right anymore. That’s old fashioned thinking, sure. But should I really be threatened by owner of a restaurant and have him swear in front of my daughter when a server doesn’t want to bring us the correct order out again?